You can check your propane tank levels in two ways:

1. Use our mobile app to view estimated tank levels.
2. Physically inspect the tank gauge. Remember that 80% is full, 40% is half, and when you reach 25%, please contact us for a refill on the next scheduled delivery in your area.

You can pay your bill in several ways:

• Call our office to pay over the phone by credit card or ACH.
• Pay online through our website.
• Visit our office in person.
• Please note that discounts apply to payments made by phone, online, or in person. Payments made to the driver at delivery do not qualify for discounts, and drivers do not carry change.

Ordering propane gas is easy:

• Place an order by phone, using our mobile app, or online.
• Once your order is placed, we'll review your account, arrange for payment, and schedule delivery for the next available delivery date in your area. We recommend ordering when your tank reaches 25% capacity to ensure timely delivery.

Safety is our top priority. If you suspect a gas leak:

• Evacuate your home immediately.
• Go to the propane tank and turn it off (turn to the left).
• Do not use electricity or phones within the evacuation area.
• Allow the propane to dissipate before returning to the dwelling.
• Contact us immediately. We have someone on call after hours.
• Once the tank is turned off, we'll work to address the situation. After resolving the issue, we'll perform a leak check on the system, and you will need to be present for appliance checks and to sign the necessary documentation.

Our propane delivery process is straightforward:

• Our bobtail delivery truck arrives at your location.
• The driver positions the truck and pulls the hose to your propane tank.
• The delivery is metered, and a ticket is generated.
• The payment is processed via the provided payment method.
• The bobtail does not leave the designated driveway and can pull up to 150' from the driveway.
• Please ensure a clear path for the bobtail, free of obstacles like hanging tree limbs and debris, for a smooth delivery experience.

At MS Propane, we provide tank rental services to cater to various propane usage needs. Our tank rental charges and minimum use packages offer flexibility:

• Tank sizing is determined based on your specific requirements at the time the tank is installed.  
• To qualify for our standard tank rental charge, you must purchase a minimum of 75% of your tank's size in gallons annually.
• We offer tank packages for customers with lower propane usage, which include minimum use charges based on tank size. This helps cover the cost of tank rental and maintenance.
• Please note that our primary business is propane delivery, and our rental charges are structured accordingly.