You can check your propane tank levels in two ways.

1. Use our mobile app to view estimated tank levels.
2. Physically inspect the tank gauge.

Remember that 80% is full, 40% is half, and when you reach 25%, please contact us for a refill on the next scheduled delivery in your area.

The easiest way to monitor tank levels is to use AutoFill, where our secure, wireless monitoring system will alert us when the tank reaches 25%. Then, we’ll automatically schedule a propane refill within two weeks.

Check out this video on How to Read a Propane Gauge

Call your local office or order from the website or the app. 

417-512-5041

www.mspropanegas.com 

New customers, please contact your local office or visit the new customer area of the website.  Request a Quote  

Please place your propane order when the tank reaches 25% capacity. This ensures that you are added to the next available route in your area.  Failing to provide this notice might result in demand delivery charges.

Additionally, you can enroll in the AutoFill service, which simplifies the process by automatically scheduling propane deliveries based on your usage patterns, ensuring you receive propane when you need it without having to monitor your tank levels closely.

Tanks are typically filled to 80% in the winter months.  In the summer months we may fill to 70 to 75% because of extreme heat, which allows for the necessary expansion of the propane vapors inside the tank.

So a 500-gallon tank typically would be filled to 80%, or 400 gallons. 80% is considered full, 40% is considered half full, and 25% means you should schedule a propane refill in the next two weeks.

The minimum delivery for propane is typically 200 gallons. This means that when you place an order for propane, the minimum amount you can request for delivery is 200 gallons.

It’s worth noting that smaller deliveries, below this minimum threshold, may incur higher costs per gallon. This is because there are fixed costs associated with delivering propane, regardless of the quantity. Therefore, to cover these fixed costs, we charge a higher rate per gallon for smaller deliveries.

If you require propane in quantities smaller than the minimum delivery amount, you may still be able to arrange delivery, but you should be prepared for the higher cost per gallon compared to larger orders.

Our propane delivery process is straightforward. Please ensure a clear path for the propane delivery truck (called a bobtail), free of obstacles like hanging tree limbs and debris, for a smooth delivery experience.

1. Our propane delivery truck arrives at your location.
2. The driver positions the bobtail truck in your driveway.
3. The driver will use a 100-foot hose to safely deliver propane to  your tank. 
4. The delivery is metered, and a ticket is generated.
5. The payment is processed via the provided payment method.

We offer both Pre-Buy and Level Pay contract gas programs. You can purchase your winter gas ahead of time at a consistent price per gallon during a limited time in the summer.

1. No Flames or Sparks: Avoid ignition sources like matches or switches.

2. Evacuate the Premises: Exit immediately to a safe location outdoors.

3. Turn Off the Tank: Shut off the propane tank valve outside under the lid. Remember, “righty tighty, lefty loosey.” Turn it to the right to close it.

4. Call Us at 417-512-5041: Contact us immediately so we can dispatch a service technician to assess the situation.

5. Ventilate: If it’s safe to do so, open windows and doors to ventilate the area and disperse the gas.

6. Wait for Professional Assistance: Do not re-enter the premises until it has been deemed safe by a qualified technician or emergency responders.

Remember, safety is paramount in a propane emergency. Follow these steps promptly and calmly to minimize risks and ensure the well-being of yourself and others.

At MS Propane, your safety and comfort are our top priorities. If you’re a current MS Propane customer and find yourself in the situation where you’ve run out of gas, don’t worry, we’re here to help. Here’s what you should do:

1. Contact Us Immediately: Give us a call at 417-512-5041 to report that you’ve run out of gas. Our team is ready to assist you and get your propane supply replenished as quickly as possible.

2. Safety First: While waiting for a refill, it’s crucial to prioritize safety. Avoid attempting to restart any propane appliances or equipment until the tank has been refilled and the system has been checked for leaks.

3. Stay Warm: If you’re experiencing cold weather, consider finding alternative heating sources or staying with friends or family until your propane tank is refilled.

4. Schedule a Refill: Work with our team to schedule a propane delivery at your earliest convenience. We’ll dispatch a delivery truck promptly to refill your tank and restore your propane supply.

5. Prevent Future Run-Outs: To avoid future run-outs, consider signing up for automatic delivery or monitoring services offered by MS Propane. These services can help ensure that your propane supply is always maintained at a safe level.

6. Leak Check: After refilling your tank, our team will perform a thorough leak check to ensure that your propane system is operating safely.  

Contact your local office to discuss your service needs. Service hourly rates may apply.